Possible causes for this issue:
• Bluetooth visibility set only to paired devices or visibility set off
• Memory full
Troubleshooting:
• Try to connect new phone, headset to your XP5 by following these settings,
Menu > Settings > Wireless & Networks > Bluetooth > Turn on. After
turning on your Bluetooth, select XP5700 to set visibility to Visible to all nearly
devices (1:59)’ and Scan for new devices.
If your pairing device name appears on available devices, select the device
name and select Pair on other device screen and check whether pairing code
matches so that your phone will be paired to other device (Pairing device must be
kept as visible).
• If unable to send any media files through Bluetooth, make sure that you have
enough space on paired device. If no space is available, try to clear some storage
space on paired device.
• Unable to send any files to paired device, turn your Bluetooth Off/On and
search again.
• If still having any issue, go to Menu > Settings > Wireless & Networks >
Bluetooth and you can find paired device name in PAIRED DEVICES. Unpair to
release that device then try again to pair and check if it works.
• If issue still persists, try to reboot your phone.
• If you are still having issues, contact Sonim Support.
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Possible causes for this issue:
• Location services might be turned off on your phone.
• Location mode set to basic
• No data connection
• Navigation or Maps application software issue.
Troubleshooting:
• Check whether your XP5 location is turned on. Menu > Personal > Location
must be turned on for accurate GPS lock.
• Sometimes even when GPS location is turned on, you might have issues
with GPS accuracy. Check Location mode to see whether high accuracy is
selected. Menu > Personal > Location > Mode > Select High accuracy.
Note: High accuracy consumes more battery.
• If your data plan is disabled, you cannot get accurate GPS location on your
phone.
• Reboot your phone and check the issue is resolved.
• If issue persists, reset the device back to default factory setting
by factory resetting your XP5 by following these options; Menu > Setting >
factory reset > reset phone > select erase everything.
• Back up all your contacts, messages, photos, videos etc before factory
resetting the phone.
• If issue not resolved, contact Sonim support.
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