Bluetooth connectivity issues can be divided further into following categories :

(1) Accessory/ Device not visible under the listed devices.

(2) Unable to connect to the device

(3) Audio device connected but not functioning as expected

We will explore each type one by one : 

(1) Accessory/ Device not visible under the listed devices

 At this point you would need to check what type of device you want to connect to.

Bluetooth Accessories (Stereo headsets/ Car kits etc) : To connect these type of devices, first step is to ensure that the accessory is in pairing mode(also known as discoverable mode). If the accessory is not in pairing mode, it would not be open for a new connection. To check on how to put the device in pairing mode refer to the user manual of the respective accessory.

Other mobile devices : If the device you are trying to pair with your Sonim XP5S is another android device and you do not see it listed in the available devices under bluetooth, it means it might not be in discoverable mode. Check to see if the other mobile device has been set to discoverable mode. Some Android versions allowed the discoverable time to be 2 minutes after is switches back to non-discoverable mode, check to see that is not the case.

(2) Unable to connect to the device

For this case as well you would need to check what type of device you are trying to connect to :

Bluetooth Accessories (Stereo headsets/ Car kits etc) : If you are having trouble in connecting to the target accessory:

1. Try switching off Bluetooth on both the devices(Phone & the accessory) and start pairing afresh.
2. If the issue continues, check to see if the accessory is connecting to any other mobile device.
3. If not, try restarting both the device’s(phone & accessory)
4. Still not resolved? Try deleting the existing paired items saved on device from before :  You can do that by going to Settings à Bluetooth à Choose the Accessory/Phone name from the list à Choose Forget. If issue continues, contact Sonim Support.

Other mobile devices :  If you are trying to pair a mobile to your Sonim XP5S, make sure you select pair on both devices after tapping on the bluetooth device name in the list. Both device’s would actually show a pairing code and would seek aknowledgement from you to start pairing only if the code matches. If that is not the case and you still cannot connect to the device, follow steps below :

1. Try switching of Bluetooth on both the devices(Phone & accessory) and start pairing afresh.
2. If the issue continues, check to see if the other mobile is connecting to any other mobile device.
3. If not, Restart both the devices and try connecting again.

If it is still not connecting, try deleting the existing paired items saved on both device’s from before :  You can do that by going to Settings à Bluetooth à Choose the Accessory/Phone name from the list à Choose Forget. If issue continues, contact Sonim Support.
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(3) Device’s connected but not functioning as expected

This issue would likely be related to inappropriate data transmission or no results from the connection of the devices. Ideal approach here is to first restart the accessory & the phone. If issue continues you can forget the accessory/device from the Sonim XP5S bluetooth settings as directed earlier and try connecting again. If issue still continues please contact the accessory manufacturer to check if it is compatible with Sonim XP5S.

Contact Sonim Technical Support if issue is not resolved.

 

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If you are having problems connecting or staying connected to wireless internet on your Sonim XP5S, there are some things you can do to get it to work correctly.

We can categorize Wi-Fi issues as following (Scroll down the page to find respective troubleshooting steps) : 

1. Unable to locate Wi-Fi network
2. Unable to connect to Wi-Fi network
3. Not being able to turn on Wi-Fi
4. Connected but internet not working

Unable to Locate Wi-Fi Network : 

Depending on the router configuration, it may or may not broadcast the SSID (Network Name). If the router is not broadcasting then it would not appear in the list of Wi-Fi networks. In that scenerio you should be aware of your network SSID, security type, password and advanced settings(if any). To add a hidden network, go to Settings > Wi-Fi > Press 'Options' > Choose Add network. Enter all the details and click on Save. Once saved you will be able to connect to this Wi-Fi network.

If the network is not the hidden one then, once Wi-Fi is turned on, device automatically starts searching for the available Wi-Fi networks in range. If you are within the range of your Wi-Fi Router/ Access point and the device is still not listing the network name under the Settings > Wi-Fi , wait for about 30 seconds to 1 minute and then try following :

1. Check to see if you are able to see your Wi-Fi network name from any other device/ computer, if not try switching off the router and turning it back on and contact your router manufacturer/ ISP for troubleshooting.
2. If your Wi-Fi name is visible on other devices, then on Sonim XP5S, while you are under Settings > Wi-Fi, press options key(left topmost on keypad) > Refresh.
3. Try turning Wi-Fi Off and then back On
4. Restart the device
5. If possible check to see if your device lists other Wi-Fi networks and whether or not its able to connect to it
6. Contact Sonim Technical Support.

Unable to connect to Wi-Fi network : 

If you can see your Wi-Fi name(SSID) name listed under available Wi-Fi networks but you are not able to connect to it, try following : 

1. Seemingly obvious, but make sure you are choosing the right network name. Although rare but sometimes the list shows the similar names, especially if its a work network.
2. Check to see if you are entering the correct password. For accuracy you can enable 'Show Password' field right below the password input field after you select a Wi-Fi network from the list.
3. If you are certain that you are trying to connect to the right Wi-Fi network with correct password but still unable to connect, try restarting the device and then the Wi-Fi router/access point(if possible). If it is a work network check with IT administrator whether additional settings are needed to connect to the targeted network. Additional settings are available under Settings > Wi-Fi > Choose Wi-Fi > Choose Advanced options.
4. If issue continues please contact Sonim Technical Support.

Not being able to turn On Wi-Fi from Settings : 

If you cannot get the Wi-Fi to turn On or it is greyed out, it could most likely be an hardware issue with the device. To make sure of this try following : 

1. Try closing all applications and launching Settings again.
2. Reboot the device
3. Backup your data and perform factory reset
4. Contact Sonim Technical Support

Connected but internet not working : 

In some cases when you finish setting up your Wi-Fi on the device, you might not be able to browse or use internet. In this scenerio try following steps to troubleshoot : 

1. Check to see if you are able to access internet on other device's which are connected to same Wi-Fi network. Also you can check for the Router lights(if any) and make sure internet/data light is green and is not amber or completely off.
2. If above(1) is not the case, try switching Wi-Fi Off and back On, let the device connect to the Wi-Fi.
3. Not resolved? Try forgetting the Wi-Fi network, for that go to Settings > Wi-Fi > Choose 'Wi-Fi Name' > Choose Forget, and try reconnecting and see if the issue is fixed.

If issue is still not resolved and you are certain that network is not the cause (which you can verify by testing the network on other devices), please contact Sonim Technical Support.

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