XP5s (USA) - How To's

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Troubleshoot


How to back-up XP5s and restore an existing back-up?

XP5s features an option to take backup of the device data on to the SD card.

Data that can be backed-up :
Contacts,Calendars,Messages. It also moves the medio content to the SD card(photos,music and videos.

To take backup on SD card :
Navigate to Application Menu > Applications > Backup and Restore > Backup

To Restore an existing backup from SD card :
Navigate to Application Menu > Applications > Backup and Restore > Restore

For any questions or concerns please feel free to contact Sonim Technical Support.


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How to take back-up and restore back-up?

XP5s features an option to take a backup of the device data. 

Data that gets backed-up :
Contacts,Calendars,Messages. It also moves the media content to the SD card(photos,music and videos).

To take backup on SD card :
Navigate to Application Menu > Applications > Backup and Restore > Backup

To restore an existing backup from SD card :
Navigate to Application Menu > Applications > Backup and Restore > Restore

Note : To take a backup Micro-SD card is inserted into the XP5s.

For any assistance contact Sonim Technical Support.


Issue resolved?

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How to import/export contacts on XP5s?

You can import/export multiple contacts at once using the Sonim scout application

Follow the steps how to export contacts :

  • Go to Main menu

  • Open Sonim scout application

  • Navigate to Utilities > Contact Transfer

  • You can choose the option via (Bluetooth, MDB, VCF or CSV) which you want to transfer contacts from your XP5s

Follow the steps how to import contacts:

  • Go to Main menu

  • Open Sonim scout application

  • Navigate to Utilities > Contact Transfer > Press the option key

  • You can choose to import contacts via (Bluetooth, MDB, VCF or CSV)


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How to modify/setup keypad input methods for text typing?

XP5s features a traditional phone keypad with numbers and text marking. This keypad is used for typing texts in different applications.

While on a text field press and hold ‘*’ to switch between available languages for text input. When a certain language is chosen, the preferences for input such a text suggestions and corrections appear in same language.

Also while on a text field you can press ‘#’ key to switch between available input method such as Abc, ABC,abc and T9En.

To modify the Text input settings such as enabling-disabling Text corrections, Text suggestions and other preferences navigate to Settings > Language and Input > FlexT9 Text Input.

For any assistance contact Sonim Technical Support.


Issue resolved?

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How to boot the device in safe-mode? What is safe-mode used for?

Safe-mode is an option wherein you can make the device to start/boot only with default applications and default settings. Default application here means the applications which came pre-bundled with your device software. Any third party applications access to the operating system will be blocked and hence that application will not be available in safe mode.

Safe mode comes in handy when you are trying to troubleshoot an issue and the suspect is a third party application.

In order to boot to safe mode follow below steps:

Step1 : Switch off the device by pressing and holding the red/end key and choosing OK.
Step2 : Switch on the device by pressing and holding the red/end key
Step3 : As soon as you the screen turned on with “Sonim Built for life”, release the end key and press and hold options key until the device completely powers on.

The device screen should show ‘Safe mode’ at the bottom, which means the device is in safe mode.

To boot the device back to normal mode restart your device.

For any assistance contact Sonim support


Issue resolved?

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How to configure Voicemail on XP5s?

XP5s voicemail can be accessed by pressing and holding the ‘1’ key on the keypad. If the voicemail is not already setup, the device will show a pop-up ‘To set up voicemail, go to Menu > Settings’.

Once you have the details navigate to Dialer (phone app) > Press options key(left top most) > Call Settings > Calls > Voicemail

Note : Contact your network operator for voicemail details.


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How to check/clear notifications ?

XP5s screen will show notifications icons at the top of the screen in a section called notification bar.

In order to view notifications simply press Options key > My Notifications.

This can be accessed from Home Screen, Quick Settings Screen on the left of the home-screen, events screen on right of home-screen or from application menu.

Once notification view is open, you can click on a notification using center key to view the details or simply press options key again when a particular item is highlighted to clear it. You can also chose clear all to clear all notifications.

If a particular notification is present which you are unable to clear, it could mean that the application demands attention or needs user intervention.


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How to configure speed dial?

XP5s features speed dial for dialing frequent contacts. Users can configure up-to 8 speed-dial contacts (key ‘2’ to key ‘9’).

Key ‘1’ is by default assigned to Voicemail and cannot be changed.

To access Speed-dial settings press call key(green button) from any screen and press options key(left top most) > choose Speed dial settings. Further to this press center key to modify a speed dial key after navigating to it.

Speed dial only works when the screen is unlocked. For any questions or concerns.


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How to change XP5s theme?

XP5s supports two themes right now default and colorful.

You can access/modify theme settings by going to Menu > Press options key > Home Themes.

For any assistance contact Sonim support

 


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