XP8 (USA) - FAQ's (Frequently Asked Questions)

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Is there a faster way to access my Settings, Wi-Fi, Bluetooth,…etc.?

From the home screen swipe from top to bottom to reveal your notification screen, then select the top right Settings icon to reveal quick access to Wi-Fi, Bluetooth,and other settings


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Where can I find device IMEI number?

For IMEI you can dial *#06# (or) go to Settings > About Phone > Status.

You will also find IMEI on a label under the battery of the phone. 


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How can I access the camera from the lock screen?

From the lock screen, swipe across from right to left, the camera will launch.


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My device has become unresponsive. How do I reset it?

Press and hold Power key for at least 15 seconds until your phone vibrates, after vibration, your phone will restart


Issue resolved?

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How to change the settings for keyboard?

Keyboard settings can be accessed from Settings > Language and Input > Keyboard and
input methods. You can choose Google Keyboard. 


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Can I have more panels for icons and widgets?

Yes, You simply need to drag an Application towards right to add a new panel. Once the application
shows being on new panel you can drop the application.


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Can I switch between applications or launch a recently used application?

Press the multitasking key. You can find it at the botton right corner with square mark on it.


Issue resolved?

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How do I set ringtone for individual contact?

Go to Main menu > Contacts > Select the contact > Tap the pencil icon > Tap 3 dots on top right corner > Select Set ringtone> Select the ringtone > Tap OK.


Issue resolved?

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How do I set picture for individual contact?

Go to Main menu > Contacts > Select the contact > Tap the pencil icon > Tap on the camera icon > Choose a picture (camera/photos) >Tap tick mark to save.


Issue resolved?

100% of people found this helpful.

How do I take a screenshot with XP8?

Press and hold Power key and Volume down key simultaneously for  2-3 seconds, it will capture the screenshot with a notification sound. 


Issue resolved?

100% of people found this helpful.

How do I silence an incoming call without rejecting it?

Press the vloume + (or- key to silent the call with out disconnecting the call.


Issue resolved?

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Is XP8 Bluetooth compatible with car kits?

Yes, you can connect it to the car kits which are copmpatible with XP8 Bluetooth version


Issue resolved?

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Unable to install third party application from external source. How do I proceed?

To install third party apps from external sources, you need to enable unknown sources. Go to Settings > Security > Enable Unknown Sources.


Issue resolved?

100% of people found this helpful.

What does the red button do?

This button allocated for Sonim Protect, press and hold the red button 2-3 second to launch the application. This service has to be subscribed to in order for it to work. 


Issue resolved?

100% of people found this helpful.

How do I put a screen lock code?

Go to Menu > Setting > Security > Screen Lock > PIN/Password/Pattern> Choose PIN/Password/Pattern


Issue resolved?

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How do I put a screen lock pattern?

Go to Menu > Setting >  Security > Screen Lock > Pattern >  Choose Pattern and verify again to set it.


Issue resolved?

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Do I need a Google play store account to download apps?

Yes,you can use your existing Google account to sign in with play store


Issue resolved?

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How to update the software?

You can update the software over the air Go to Menu > Setting > About phone > System  Updates . f there are any updates available you will be prompted to download and then install the update.  


Issue resolved?

98.04% of people found this helpful.

Can I turn off the notification light on top of the antenna/speaker?

Notification light can be disabled by going into Settings > Notification >Tap the gear icon > Pluse notification toggle off


Issue resolved?

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Can I program the buttons on the phone for different functions?

Yes, Go to Settings > Programmable Keys and assign the apps for different keys.


Issue resolved?

96.15% of people found this helpful.

What kind of SIM does the XP8 require?

Nano SIM card. 


Issue resolved?

100% of people found this helpful.

The device gets hot while using it for an extended time?

If you use your device to talk, Browsing, Using application which uses data, or play games or music for an extended  time, the device may get hot. This is normal because in these conditions the device uses more power than usual and therefore generates more heat.  


Issue resolved?

100% of people found this helpful.

Can I share my cellular data from XP8 to other devices?

Tethering & portable hotspot can be used to share your data to other devices.(Learn how to enable portable hotspot)


Issue resolved?

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How to Attach multimedia files?

Tap Attachment (Paperclip)icon, to attach a multimedia file. 


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Does XP8 come with a warranty?

Yes. Sonim provides Comprehensive three year warranty, accessories including battery and charger are covered under warranty for a period of 12 months for XP8 phone. 
 


Issue resolved?

100% of people found this helpful.

How I can check the software version in XP8?

Go to Main menu > setting > about phone > software (Build version). 


Issue resolved?

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How to check the current Android version in XP8?

Go to Menu > Settings > About phone > Android version.


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What does the yellow button do?

This button allocated for Camera, press and hold the yellow button 2-3 second to launch the camera.


Issue resolved?

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Is there an expansion slot for the more data storage?

Yes, expandable Micro-SD upto 128GB.


Issue resolved?

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What is the RAM memory on XP8?

XP8 comes with 4GM RAM memory.


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Does XP8 support fingerprint?

Home button with the circle logo works as fingerprint sensor .(Learn how to add fingerprint)


Issue resolved?

100% of people found this helpful.

When I press the volume keys, does it also make respective changes in volume for call and music? If not, how does it work?

It will make respective changes to currently running application. e.g;-  while on a call, the volume keys change the call volume. While listening to Music, the volume keys change the playback volume.


Issue resolved?

100% of people found this helpful.

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