XP8 (USA) - How To's

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Troubleshoot


How to enable Tethering & portable hotspot on your XP8 ?

Portable WLAN can share this phone's data internet connection with other PC/Mac or mobiles device via WLAN(Wifi)

Follow these steps to create a Portable WLAN hotspot

  • Go to Settings > More... > Tethering & portable hotspot.
  • Tap Portable WLAN hotspot > Setup WLAN hotspot
  • Key in Network name, Security type a password and tap Save.
  • Toggle Portable WLAN hotspot on top right corner to enable Hotspot.

Bluetooth tethering can share this phone's data internet connection with other PC/Mac or mobiles device via Bluetooth.

Follow these steps to create a Portable WLAN hotspot

  • Go to Settings > More... > Tethering & portable hotspot.
  • Toggle Bluetooth tethering On

USB tethering can share this phone's data internet connection with other PC/Mac or mobiles device via USB connection.

Follow these steps to create a Portable WLAN hotspot

  • Go to Settings > More... > Tethering & portable hotspot.
  • Toggle USB tethering On( Will show up only when device connected via USB)

Note : Portable hotspot will work only when you have active subscribed to data connection for your respective operator


 


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How to Add fingerprint?

You can help secure your XP8 by setting a screen lock with your Fingerprint recognition. Each time you turn on your device or wake up the screen, you’ll be asked to unlock your device, usually with a PIN, pattern, or password, you can now  unlock with your fingerprint.

Follow the steps to add Fingerprint to unlock your device:

  • Go to Settings > Security > Fingerprint
  • Confirm the security code or the pattern you have set 
  • Tap Add fingerprint 
  • Place any of your finger you wish to add on the Home/Menu button.
  • Lift the finger after every scan in order for the sensor to capture your finger print untill it shows Fingerprint added!

Note : The device needs to have either one of the standard lock options enabled before adding you fingerprint 


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How to use Smartlock?

Smart lock is a handy way to make gaining access to your device easier.
Smart Lock automatically keeps your phone locked when it's not with you, and unlocked when your device is safe. You can choose to have your device unlock based on Bluetooth or NFC connections, trusted locations, when you're carrying your device with you, or when it recognizes your face or your voice.

Set your device for automatic unlock
You can set your Android phone to automatically unlock in certain circumstances. Then you won't need to unlock with your PIN, pattern, or password in those circumstances.

Step 1: Open the Smart Lock menu
  1. Open your device's Settings app .
  2. Tap Security >Smart Lock.
  3. Enter your PIN, pattern, or password. If you don't have one, follow the on-screen steps to make one.

Step 2: Set how your device will automatically unlock

You can set Smart Lock to keep your device unlocked when:

  • You're carrying your device with you - On-body detection
  • Your device is in a certain place - Trusted places
  • You've connected a specific Bluetooth device - Trusted devices
  • Your device recognizes your face - Trusted face
  • Your device recognizes your voice - Trusted voice

Important: When you don't use your phone for 4 hours, and after your phone restarts, you'll need to manually unlock it with your PIN, pattern, or password.

For more information please follow the link Set your device for automatic unlock 

 


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How to import/export contacts on XP8 ?

You can import/export multiple contacts at once using the Sonim scout application

Follow the steps how to export contacts :

  • Go to Main menu 
  • Open Sonim scout application
  • Tap Utilities > Contact Transfer
  • You can choose the option via (Bluetooth, MDB, VCF or CSV) which you want to transfer contacts from your XP8 

Follow the steps how to import contacts:

  • Go to Main menu 
  • Open Sonim scout application
  • Tap Utilities > Contact Transfer > Tap 3 dots on top right corner 
  • You can choose to import contacts via (Bluetooth, MDB, VCF or CSV


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How to configure Voicemail on XP8?

You can set up voicemail on XP8 by following steps 

  • Open the Phone app.
  • Tap on 3 dots at top right corner.
  • Tap Settings > Speed dial settings > Voicemail > Setup > Voicemail number > Add your voicemail number > Tap OK to save.
  • Once the set up is done you can press and hold the "1" key on the phone app to access voicemail.

Note : You need to contact your network operator for the voicemail number


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How to configure SIP account for VOIP calls?

SIP is a protocol that gives you a unique identification (a SIP number or address) on the Internet that you can use as a phone number or email address to make and receive voice calls for free to any other SIP user worldwide, or for cheap to any other landline or mobile user

Configuring the native SIP Client

  • To open the Android SIP Client begin by tapping on the Phone icon in your app drawer
  • Bring up the Settings menu by tapping on the three dots on the top right corner.
  • Tap on Calling accounts
  • Tap SIP accounts 
  • Tap on the + icon 
  • Enter the username, password and the server details and tap save 

 


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How boot your XP8 & troubleshoot in Safe Mode?

This allows you to troubleshoot your device – if you’re experiencing crashes, freezes, or battery life issues, you can boot into safe mode and see if the issues still happen there. From safe mode, you can uninstall misbehaving third-party apps.


Booting Into Safe Mode

  • To reboot into safe mode XP8, long-press the power button until the power options menu appears.
  • Long-press the Power Off option and you’ll be asked if you want to reboot your Android device into safe mode. Tap the OK button.

Troubleshooting in Safe Mode

  • While in safe mode, the words “Safe Mode” will appear at the bottom of your screen.
  • In safe mode, you’ll only have access to the apps that came with your device. Apps you’ve installed will be disabled and any widgets you’ve added to your home screens won’t be present. Try using your device normally after booting into safe mode. If your issue – freezing, rebooting, crashes, battery life issues, or bad performance – is solved in Safe Mode, the problem is with a third-party app you’ve installed.
  • While apps are disabled, you can uninstall them normally. 
  • Open the Settings screen> Tap Apps > Locate the app you want to uninstall, tap it, and tap the Uninstall button. if you’ve installed any apps recently, you should probably try uninstalling those apps first.
  • After uninstalling the apps, you can try installing them one at a time to identify which app is causing you problems.
  • If you’re experiencing major problems with your device, you may want to skip all the troubleshooting and restore your device to its factory default settings. You’ll lose all the data on your device – so make sure you have everything backed up – and you’ll have to reinstall any apps you’ve installed. To do this, open the Settings screen, tap Backup & reset, tap Factory data reset, and follow the instructions on your screen.
  • To exit safe mode, restart your device normally. (Long-press the power button, select Power Off, and then long-press the power button again to turn it back on.) Your XP8phone will boot and load third-party software as normal.


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How to block incoming calls/messages on XP8?

There is a setting on XP8 using which users can block incoming calls/messages from specified numbers.

Follow the steps to block incoming Calls/Messages

  • Open  Phone app 
  • Tap 3 dots on top right corner 
  • Tap Settings > Call screening > Tap on Screening incoming calls to check the options
  • Tap on Manage black list > Add number(Phone number you want to block for calls/messages) 
  • Once a number is entered and saved,you will not receive any calls or message from the number added to blacklist
  • XP8 does not have different call and messages blocking settings. Blocking a number blocks both messages and calls from the saved number.


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How to use a wired headphone/earphone on XP8?

  • XP8 does not support the 3.5mm jack headset or the earplugs
  • There is a connector availbale which connects to the socket onto the right side of the phone above the Yellow (Camera) button.

For more information please contact Sonim Support

 

 


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